What do you spend time on in your business that you don’t enjoy? Is it finances? task management? customer service? Is your to do list getting out of hand? Are you drowning in receipts? Click on your biggest pain points to find some easy ways to automate your business and get technology working for you.
- Appointment Booking
- Contact Database / CRM
- Customer Service
- Social Media
- Task Management
- Time Tracking
Cloud based accounting will allow you to access your books from anywhere, keep an eye on your financials, check your bank balances, generate reports on the fly or just be able to review your books with board members without having to find a time to crowd around your desktop.
Take some time to make the most of the automation features available within your chosen platform – for example, most will allow you to setup recurring invoices. In some, such as Quickbooks Online, you can set up rules to automatically match transactions from your bank feed with the correct ledger account which makes reconciliation a breeze.
If quoting and invoicing is a strain on your time, make sure you are doing this within your online accounting program. In most cases, you can easily convert a quote to an invoice with one click. Use an accounting platform that allows your customers to pay their invoices online, so you don’t need to be involved in collecting payments.
In addition to letting automation help you with quotations and invoices, there is a lot of time to be saved with other mundane financial tasks such as claiming expenses. Try apps such as Expensify, ReceiptBank or Wave.
If you want an all-in-one system to communicate with your clients, sign contracts, invoice and receive payments, look at a system such as 17hats, Dubsado or Honeybook. If you just need to get contracts signed, look to something like DocuSign or eDocu.
Make sure your website (and/or bots) are doing as much work as possible for you. Your website should be able to automate appointment booking unless your customers have some out of the ordinary requirements that require the human touch. It should be able to answer FAQs and take orders.
Calendarly is a great option for helping schedule meetings without the back-and-forth emails. It’s available via or email or your website. MixMax and Top Inbox are extensions which offer similar scheduling functionality for gmail.
If taking paid appointment bookings from clients is a big part of your business, consider implementing a plugin for your website such as Acuity Scheduling for a WordPress site where clients can book and pay for appointments.
Use a platform such as WordPress to write all of your posts for a week or month, and then schedule the times and dates that you would like them to be published. Take a look at the Social Media section for tips on promoting your blog posts.
Contact Database (CRM)
As your business grows, it can be hard to keep track of your customers and suppliers. When you’ve outgrown a spreadsheet, you’ll need a Customer Relationship Management tool (CRM). Some popular CRMs include Hubspot, Basecamp, Airtable, Salesforce, and Infusionsoft.
If you are B2C, look at streamlining your customer service with an app such as FreshDesk. There are also an array of bots out there to automate the more straightforward queries from customers. Check out John Brandon’s post on Customer Service Bots.
If you’re using gmail, automate your email by harnessing the features of Canned responses or the MixMax or Top Inbox extensions where you can use templates for repetitive emails, scheduling your emails, and automating follow-ups.
HR Stash provides a great list of HR resources to help you streamline your HR. Categories include onboarding, recruiting, benefits, payroll, employee records, and reviews.
We have tried many different recruitment options but keep coming back to Indeed. It offers very straightforward communication with both applicants and co-recruiters including interview scheduling.
Any time you’re doing any research, Google Alerts can be very helpful for feeding you up to the minute information. Implementing alert can be a great way to keep up to date with industry research, competitors and mentions of your own company. LifeWire has written a helpful how-to guide for setting up Google Alerts.
If you’re not already using something to track your sales and leads, stop everything and do that now. Ideally, you want to implement a platform that will let you assess which jobs or types of work are your most profitable so you can use that data to identify where you should be putting your efforts.
For social media, make sure you are using a tool such as Buffer, or HootSuite to manage all your social media profiles in one place and automate finding and scheduling content ahead of time. Both offer a free version.
If your focus is on Instagram and Pinterest, try Tailwind.
Using a task management app is probably the best thing you can do to give your productivity a boost. As your team begins to grow, a place where everyone can look to organize tasks and projects becomes more essential by the day. The time and/or financial investment is always well worth it.
Project management apps such as Asana, Podio, Wunderlist or Trello are all great. Most have a good free option for a certain number of users or project. Compare features to figure out what is the best solution for you. For example, if you want to be notified when tasks are completed that are holding up your progress, you may want to invest in an Asana paid plan which includes dependency functionality.
Trello is a great platform for people who like to see things visually, and Podio is great for those who would rather remain text-based. Asana is somewhere in between; project task lists can be displayed in a Kanban-style board or just in a list.
We’ve found Asana to work well for most of our clients and in our own business, but we also know people who swear by Trello, Podio, or Wunderlist.
Time tracking can be vital but can also be controversial. If you’re implementing time tracking for your employees for the first time, make sure you are clear about why tracking time will be useful for everyone and why it is so important.
We have been using Time Doctor for our own business for several years and love it. We don’t tend to use the random screenshot functionality, but do appreciate it popping up to check we’re still working when we’ve wandered off down our Facebook feed or been looking at YouTube videos for too long!
IFTTT (If this then that) is a great way to integrate your different platforms. For example:
- Save new email attachments in gmail to google drive
- Tweet your instagrams as native photos in twitter
- Email mailchimp newsletter performance data to your team
- Integrate your buffer post schedule with your google calendar
- Label an email as a receipt to have it sent directly to Wave Accounting
Zapier is another option for to automate and integrate your favourite platforms. They have a huge list of possible integrations. Head to their Explore page and type in the names of the platforms that you are already using to find zaps that might help you improve your workflow.
As you can see, there’s lots of scope for streamlining your business, and everyone has their favourites. If you decide you want to take the leap and start using one, or more, of these platforms, or would like to chat about the best options for you, contact Sheldrake & Ross.